Multi-terminal consistency
Do the store floor (POS machines, handhelds), the owner's phone and the customer's phone share the same product, order and member data? Disconnected data gets messier as chains grow.
Ask: do the POS, merchant and customer apps share one dataset?
Membership & marketing
Are stored value, points, coupons and benefit cards managed in one place? Are marketing campaigns available out of the box? Who owns the member data?
Ask: can member data be exported? Do campaigns cost extra?
Voucher redemption
Can Douyin and Meituan group-buy vouchers be redeemed right at the checkout with automatic statistics? Manual logging is where errors pile up.
Ask: which platforms are supported, and where do redemption records show up?
Reconciliation & flows
Are shift closes, daily closes and payment/refund transactions itemized and queryable? Do channel settlements consolidate automatically?
Ask: can the daily close surface differences? How are they traced?
Compliance abroad
For Austria and other European markets: is RKSV registered cash register compliance (receipt signature chain, DEP export) built in, or a paid customization?
Ask: in Austria, is compliance a standard feature or a custom project?
Chain permissions
Are HQ, store and cashier permissions clearly tiered? Is multi-store performance visible on one screen? How fast can a new store go live?
Ask: how long does a new store take to onboard?